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Launch Your HCAHPS Scores With Realtime Measurement



Improve HCAHPS

The HCAHPS system isn't just designed to compare and inform about hospitals. The truth in the matter is always that medicare has incorporated the HCAHPS results to their value based purchasing system, which directly links hospital's reimbursement payments on their patient experience scores. For some hospitals in the us this represents between $300.000 and $2.000.000 12 months in revenue from medicare.

patient communication
As you have seen, this is not an insignificant matter for hospital management. The fact is that improving HCAHPS scores can be a major priority for healthcare organizations.

Should your objective is to establish your company as "Hospital of Choice" in your area, it is necessary that you launch a realtime patient satisfaction measurement program. This program will help you incorporate patient satisfaction tracking in your daily interactions with patients. In this way it is possible to detect problems and implement corrections before they are able to affect your official HCAHPS scores.

To spell out why this constant measuring is so important, you must learn the HCAHPS process. This government backed survey instrument is run with a small sample of discharged patients who meet the accepted HCAHPS criteria. The minimum acceptable sample sizing is only 300 patients 12 months.

Although most organizations may surpass this sample size, there isn't any doubt how the variety of patients surveyed is comparatively less space-consuming than the whole population of discharges. Just a few discontented patients which get lucky and fall into the sample can provoke an important fall inside the overall HCAHPs scores.

If you put your realtime satisfaction data to frontline managers, you might be creating an immensely powerful environment for constant improvement. Problems may be detected immediately and corrective measures may be opted in on the fly. A couple of hours later, your team will probably be verifying if the measures have produced the desired response.

The thought of truly realtime measurement of patient satisfaction wasn't possible until very recently. Because of a progressive new technology hospitals can track patient satisfaction easily and affordably as part of their daily in hospital routines. Patients answer quick surveys by touching the screen from the portable "gustometer" using fingers right in their rooms. Since entire survey process typically takes about a minute and a half, the usage of the gustometer can be included in the standard everyday interactions along with your patients. Once completed laptop computer is automatically collected from the system's servers, tabulated and prepared for analysis.

Moreover the tool contains a very sophisticated business intelligence system that will allow you to extract the maximum value from a survey data. You will be able to contrast your custom profile questions together with the connection between each valuation question. Additionally, it allows you to adapt your surveys immediately an to structure your surveys you might say which assures high participation rates.

The advantages of the system are substantial and straightforward to set into practice, and you can ready to go in less than a week.
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